jlvvv Privacy Policy — How We Handle and Protect Your Personal Data

When you register and use jlvvv, we collect a range of personal information necessary to operate a safe, compliant, and enjoyable online gaming platform for players in the Philippines. The categories of data we collect include the following:

• Account information: Your full name, date of birth, email address, username, and password (stored in encrypted form) provided during registration.
• Identity verification documents: Government-issued identification such as a Philippine national ID, passport, or driver's licence, collected as part of our Know Your Customer (KYC) process.
• Payment and transaction data: Information related to deposits and withdrawals conducted in Philippine Peso (PHP), including GCash account references, Maya wallet details, or bank account numbers used for transactions. We do not store full card numbers or sensitive authentication credentials.
• Device and browser data: Your IP address, device type, operating system, browser version, screen resolution, and unique device identifiers collected automatically when you access the platform.
• Usage data: Pages visited, games played, session duration, betting history, wagering patterns, and in-platform interactions, collected to improve your experience and meet regulatory requirements.
• Cookies and tracking technologies: Data collected via cookies, local storage, and similar technologies as described in Section 3 below.
• Communications: Records of messages you send to the jlvvv support team via live chat or email, including the content of those communications and any attachments you provide.

We collect only the information that is reasonably necessary for the purposes described in this policy. Where we require additional data for specific purposes — such as enhanced identity verification — we will notify you at the point of collection and explain why it is needed.

jlvvv uses the personal information we collect for clearly defined purposes that are necessary to provide our services and meet our legal obligations as an online gaming operator serving the Philippines market. We do not use your data for purposes that are unrelated to your relationship with jlvvv. The primary ways we use your information are set out below.

• Account management: Creating and maintaining your player account, verifying your identity, processing logins, and enabling you to access all platform features.
• Transaction processing: Handling PHP deposits, withdrawals, and wagers securely, reconciling account balances, and maintaining accurate transaction records.
• Legal and regulatory compliance: Meeting our obligations under applicable Philippine law, including anti-money laundering (AML) checks, responsible gaming requirements, and age verification procedures.
• Customer support: Responding to your queries, resolving disputes, investigating complaints, and communicating important account or platform information.
• Platform improvement: Analysing aggregated usage data to identify bugs, improve game performance, optimise the mobile experience, and develop new features that serve our players better.
• Security and fraud prevention: Monitoring for suspicious activity, protecting accounts from unauthorised access, and safeguarding the integrity of games and transactions.
• Responsible gaming: Using your activity data to identify potential problem gambling patterns and, where appropriate, reaching out with responsible gaming resources or applying account limits.

We process your data on the legal bases of contractual necessity (to deliver our services), legal obligation (to comply with Philippine regulations), and legitimate interests (to maintain platform security and improve our services). Where we rely on your consent for any specific processing activity, you have the right to withdraw that consent at any time by contacting our support team.

jlvvv does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We share member data only where it is necessary to deliver our services, comply with legal obligations, or protect the safety and security of the platform. The limited categories of third parties with whom we may share your data are described below.

• Payment processors: Licensed payment service providers that facilitate PHP deposits and withdrawals — such as local e-wallet operators and banking partners — receive the minimum data necessary to process your transactions securely.
• Game content providers: Third-party software suppliers that power specific games on the jlvvv platform may receive pseudonymised session identifiers to operate their games and return results. These providers operate under data processing agreements with jlvvv.
• Identity verification services: Specialist KYC and AML compliance providers may receive copies of identification documents you submit, for the purpose of verifying your identity and meeting regulatory requirements.
• Regulatory and law enforcement authorities: jlvvv may disclose personal data to Philippine regulatory bodies, law enforcement agencies, or courts when required to do so by law or in response to a lawful request.
• IT and infrastructure providers: Hosting and cloud service providers that store platform data on behalf of jlvvv operate under strict contractual and security obligations.

In every case where we share your data with a third party, we take reasonable steps to ensure that the recipient handles it responsibly, in accordance with applicable data protection standards. We do not permit third-party service providers to use your personal data for their own purposes beyond the specific service they are contracted to perform for jlvvv.

As a member of jlvvv, you have meaningful rights over the personal information we hold about you. We are committed to making it straightforward to exercise these rights. Your key rights are summarised below, and you can exercise any of them by contacting the jlvvv support team using the details provided in Section 8 of this policy.

• Right of access: You may request a copy of the personal data jlvvv holds about you. We will respond to verified access requests within a reasonable timeframe in accordance with applicable law.
• Right to correction: If any information we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update many account details directly through your profile settings.
• Right to deletion: In certain circumstances — for example, where we no longer need your data for the purpose it was collected — you may request that we delete your personal information. Please note that some data must be retained for legal and regulatory reasons, such as transaction records required under Philippine anti-money laundering rules.
• Right to restrict processing: You may ask jlvvv to limit how we use your data in certain situations, such as while a correction request is being reviewed.
• Right to data portability: Where technically feasible and legally applicable, you may request a copy of your data in a structured, machine-readable format.
• Right to withdraw consent: Where processing is based on your consent, you can withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.

We will not charge a fee for handling reasonable requests to exercise your rights. If we are unable to comply with a request — for example, because a legal obligation prevents deletion — we will explain the reason clearly. If you believe your rights have not been respected, you may raise a concern with the relevant Philippine data protection authority.